职位描述
职位的主要功能: 1. Implement business process in customer interaction center under the condition of achieving operation KPI defined by client. 2. Lead a high performance operation center with acceptable cost. 3. Show operational expertise to clients and capable to propose better solutions on operation. 与工作相关的技能 1. 6 Sigma & SPC Knowledge 2. Very Experienced in call center operation mgmt， like a) Staffing， b) Training and Quality mgmt， c) Productivity mgmt， d) On-site mgmt， e) Operational process mgmt， f) People mgmt， TL， SV 3. Problem Solving Skills & Analytical Skill 4. MS Office & SPC 5. Good written & reading English with fluent oral English 6、持4PS认证协调员或5PD电销经理认证证书者优先; 职能类别： 销售总监 客服经理 微信分享
